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The Business - Executive Secretarial
Correspondence Progr am (no classroom required) will cover the
following course content:
General Administration Skills
covers a broad range of fundamental business and office management
competencies.
Administration skills covers:
- career management
- business ethics and etiquette
- paper and non paper records
management
- office computing essentials,
including networking and the Internet
- effective travel and funds
management
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Module |
Content |
Topic |
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A career in office
administration |
Module aim and objectives |
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Working as an office administrator |
• What is an office
administrator?
• Specialization options
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Managing your career
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• Looking for a job
• Writing a resume
• Job interviews
• Concluding an interview
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Module summary
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Working in an office
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Module aim and objectives
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|
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Working in an organization
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• Office organization
• Working with people
• Supervising staff
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Business ethics and etiquette
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• Legal issues and
ethics
• Business etiquette
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General office management
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• Managing office
supplies
• Photocopiers
• Computer printers
• Organizing workstations
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Planning meetings
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• Organizing meetings
• Agendas and teleconferencing
• Taking minutes
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Module summary
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Records
management |
Module
aim and objectives |
|
| |
Business
records |
•
What are business records?
• Destroying records
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| |
Filing
systems |
•
Common filing systems
• Alphabetical filing standards
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| |
Exercise
|
•
Filing records |
| |
Paper-based
records |
•
Filing cabinets
• Using folders |
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Nonpaper
records |
•
Managing nonpaper records |
| |
Module
summary |
|
|
Introduction
to computers |
Module
aim and objectives |
|
| |
What
is a computer? |
• Types
and uses of computers
• CPUs and memory
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Storage,
input, and output devices |
• Storage
devices
• Input devices
• Output devices
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| |
Software
|
•
Types of software
• The Windows 95 interface
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Word
processors and spreadsheets |
•
Word processors
• Spreadsheet software
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Computer
databases |
•
Databases |
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Networking
|
•
Networks |
| |
The
Internet |
• Using
the Internet
• Search engines and
newsgroups
• E-mail
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| |
Module
summary |
|
|
Organizing
travel |
Module
aim and objectives |
|
| |
Making
reservations |
• Travel
information
• Flight reservations
• Hotels and car rental
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International
travel |
•
Arranging foreign travel
• Foreign customs
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Organizing
funds and documents |
•
Travel funds |
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Course
Tests |
Module 1
Module 2
Module 3
Module 4
Module 5
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•
A career in office
administration
• Working in an office
• Records management
• Introduction to computers
• Organizing travel
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Communication Skills
covers a broad range of essential
communication skills and practices.
Communications skills covers:
- reception and interpersonal
skills
- telephone techniques
- written communication
- planning, drafting, and
editing documents
- essential business writing
skills
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Module |
Content |
Topic |
|
Reception skills |
Module aim and objectives |
|
|
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Communicating with people |
• Body language
• Comfort zones and tone of
voice
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Receiving visitors
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• Receiving visitors
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Telephone techniques
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• Telephones in the
office
• Incoming calls
• Outgoing calls
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Exercise
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• Handling incoming
calls
• Handling incoming calls 1
• Handling incoming calls 2
• Handling incoming calls 3
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Dealing
with mail |
• Incoming mail
• Outgoing mail
• Faxes
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Module summary
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Written communication
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Module aim and objectives
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Planning and drafting documents
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• Audience
• Purpose and tone
• Identifying and organizing
topics
• Outlines and rough drafts
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Editing documents
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• Paragraphs
• Sentence structure
• Choice of words
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Exercise
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• Editing a document
• Editing a document 1
• Editing a document 2 |
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Module summary
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Business
writing skills |
Module
aim and objectives |
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Composing
business letters |
•
Beginning a letter
• Salutations and closings
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Composing
business documents |
•
Short reports
• Long reports |
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Module summary
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Course
Tests |
Module 1
Module 2
Module 3
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•
Reception skills
• Written communication
• Business writing skills |
Bookkeeping Skills
covers the competencies you need to maintain the financial records
of small to medium-sized enterprises.
Bookkeeping Skills covers:
- basic bookkeeping concepts and
terms
- journals, ledgers, and balance
sheets
- cash systems and payroll
management
- purchases, sales, four-column
general journals, and financial statements.
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Module |
Content |
Topic |
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Basic bookkeeping |
Module aim and objectives |
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Introduction to bookkeeping |
• Basic bookkeeping
concepts
• The bookkeeping equation
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Balance sheets, ledgers,
and journals
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• Balance sheets
• Ledgers
• Revenue and expenses
• Journals
• Posting journal entries
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Exercise
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• Using journals and
ledgers
• Recording a journal entry
• Posting a journal entry
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Trial balances and financial
statements
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• Trial balances
• Work sheets
• Financial statements
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Closing ledgers
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• Closing ledgers
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Accounting software
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• Accounting software
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Module summary
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Cash systems and payrolls
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Module aim and objectives
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Cash control
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• Bank accounts
• Bank reconciliation
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Petty cash
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• The petty cash fund
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Payrolls
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• Gross and net pay
• Taxes and deductions
• Payroll registers
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Module summary
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Bookkeeping
for merchandisers |
Module
aim and objectives |
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Purchases
|
•
Purchasing on account
• Purchases journals
• Cash disbursements |
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Sales
|
•
Selling on account
• Cash receipts |
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Exercise
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•
Receiving cash |
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The
four-column general journal |
•
Returns and allowances
• Using four-column journals |
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Financial
statements |
•
Work sheets
• Financial statements
• Adjusting and closing accounts |
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Module
summary |
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Course
Tests |
Module 1
Module 2
Module 3
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•
Basic bookkeeping
• Cash systems and payrolls
• Bookkeeping for
merchandisers |
Career Prospects
An executive secretary or personal assistant is an integral part
of a management team, and we find that many of our graduates move
into management roles in the years after they leave the institute.
Your training will prepare you for roles in small or large
organizations in all industry sectors. It is the variety of
opportunity and wealth of available positions that makes these
programs so popular. Areas where recent graduates have been employed
include:
- Advertising, marketing and
public relations
- Banking and finance
- Entertainment
- Fashion and retail
- Finance and insurance
- Travel, hotels and leisure
- Legal
- Government
- Sporting organisations
- Medical Centres
- Real Estate
- Publishing
Course Assessment Details
This course includes assessments that you complete
as part of your course work and then forward to your tutor. Once
your tutor has marked and graded your work you will receive prompt
feedback.
Previous Study Requirements?
The great news is that you don't need any previous
experience to take this course. You may directly enrol and begin
your course within a matter of days.
Which course should I take -
CERTIFICATE or Diploma?
- Certificate
Level: represents an introductory
level of principles, techniques and knowledge.
- Diploma Level:
qualifications recognise the capacity for initiative and
judgment across a broad range of technical and management
functions.
COURSE LENGTH?
- You work at your own pace whenever you are
ready to read notes, research and complete assignments
- You are able to work through your program as
quickly or slowly as you would like
- Many students complete the Certificate and
Diploma programs within approximately 24 weeks
- It is possible to complete a qualification in
much less time should you dedicate enough time and effort to
your studies
- The maximum time given to complete a program
is three years
What You Receive as a
Student & graduate
All materials essential for course
completion are included in the cost of the course fee. Upon
enrolment, students receive:
- Course notes and
all required reading materials
- Personal tutor
(tuition and assignment feedback)
On successful completion of the course you will
receive:
- ICI Certificate or Diploma in
Wedding Panning certificate
- Transcripts
indicating units completed
- Usage of post-nominals after your name
to reflect the qualification you have achieved. eg Don Smith,
DipBus
- Job Search Assistance for Graduates of the
program
(Click to learn more).
Contact us or enrol online and
you could be working on your first lesson – and towards a new career
– in a matter of days!
so how do I get started?
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